Terms & Conditions
All use of this website www.debbiekneale.com is conditional upon your acceptance of these Terms and Conditions.
We reserve the right to amend these Terms and Conditions from time to time without notice and at our discretion. Any such amendments shall come into effect immediately once posted, therefore it is your responsibility to periodically review this page. Your use of the Site will be deemed acceptance of any such amended Terms and Conditions.
The term “The Company" or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
By continuing to browse, use and/or purchase from this website you are agreeing to comply with and be bound by these Terms and Conditions and our associated Privacy Policy
Please note - For your security we use the top secure online payment processor Paypal.
You can pay securely online via this process WITHOUT having a Paypal account, by using one credit/debit cards instead if preferred by following the instructions during the checkout process. We accept payments in GBP (£) only so please make sure you select to pay in GBP during the payment process. We make prices visible in Euro, GB pounds or US dollars on the site for your convenience - actual price may vary slightly according to the currency exchange rate at the time of booking. Payment will appear on your statement to Ideal Performance Training (IPT)
Training - Booking terms and conditions
Bookings for courses/services via the online booking facility are for individuals booking and paying for themselves. If you wish to book for someone else e.g. a member of your staff, please contact directly for options.
- Bookings are accepted only with agreed payment in GBP.
- Ensure the email you give during the payment process remains current, because this is how we will contact you. For security, payment email, not registration email is used for contact if the two are different.
- If you have any health, medical issues or additional learning requirements, please contact to discuss in confidence PRIOR to booking, so we can ensure we best serve your needs.
- Payment reserves your place(s) or access and all monies are non refundable*, though you may send someone in your place on pure live events, please call to confirm if you need to do this.
- Where available and selected (Plus or Super training packages), course manuals / CD's are usually sent out within 48 hours for those studying online, or to arrive about two weeks prior to your chosen training date for live courses, unless otherwise stated. If places are available, bookings made less than 2 weeks before live training will receive course material at the event.
- Online registration is for a single user only.
- When enrolled onto courses/services with an online training element, you are responsible for keeping your personal login details private. When given access to our online courses/services, you agree to be bound by Company restrictions and prohibitions of use. The Company reserves the right to terminate any users access without notice or refund if it appears security or terms of use have been breached, or there is any evidence that username or passwords have been shared.
- Students booking a blended course i.e. involving self managed, online study and practice prior to a live assessment day are responsible for doing the work necessary to ensure they can demonstrate the required competencies by the pre booked live assessment date.
- If a student enrolled onto an online course wishes to transfer to a live course date, they may do so if there is space available upon payment of the usual live course fee.
- Assessments - One marking and feedback of all assessment elements are included in courses where applicable. If any student does not reach the required competencies to pass in any assessment element, they may retake/resubmit within 30 days upon payment of the appropriate resubmission fee. For online courses, assessments must be completed within the enrolment period.
- Certification - Once instructors pass the assessment elements for their course they become eligible for certification upon payment of the appropriate fee. Certificates (or upgrade to the next level) must be ordered/booked within 3 weeks of successful completion notification being issued.
- Enrolment can be extended upon payment of the appropriate extension fee before the end of an existing enrolment if more time is required. Where an extension is required to complete, current criteria will apply where any aspect has changed between initial enrolment and extension.
- The Company reserves the right to decline any booking at it's discretion.
- All bookings receive an automatic subscription to our free e-news. You may unsubscribe from this at any time, using the link in each email sent.
*In the unlikely event we had to cancel any live event, you would be offered a free transfer or full refund. If there was a necessity for a change to an advertised course location or date, we will always try to give as much advance notice as possible of any such change. If you are unable to attend at the revised location or date we will credit 100% of any prepaid tuition fees towards another training, or provide a refund if requested. However we will not be liable for any other costs incurred, including any travel or accommodation charges you may have already paid.
Health and fitness notice
Our fitness instructor courses are designed for those of general good health and require a degree of fitness to complete the practical teaching parts.
By booking this training you confirm it is safe for you to undertake exercise and you assume the risk and the responsibility for any injury, damage or loss resulting from your participation in any activities.
Digital and online training products
- For all digital products, instant email notification will be sent with download details as soon as payment is received.
- Where online training is purchased, personal login details will be sent via email within 24 hours of receipt of payment.
Please ensure you check your junk box before contacting us if you have not received your email confirmation as above.
Tangible products - Dispatch, delivery and returns
Product orders in stock are usually dispatched within 2 working days of receipt of payment.
Estimated delivery times for all products in stock are:
- Within the UK - 4 - 5 working days.
- Within EU - 5 - 10 working days.
- Rest of the world - 10 - 15 working days.
Please note - goods will be sent to addresses given during the payment process. Customers are responsible for making sure the address they provide is complete and correct. If you wish to make any change, you must notify us IMMEDIATELY after your purchase is completed from the same email address used and quoting your unique purchase transaction ID number.
Orders giving unconfirmed addresses may experience a delay in dispatch for security reasons.
We trust you will be delighted with your purchases from us and please be assured that we honour all your statutory rights as a consumer.
Due to ease of copying CD's /DVD's once opened will not be refunded. However any CD or DVD found to be faulty and returned within 7 days of receipt would be replaced with the same title. Please note, some CD's may be packaged in solid plastic jewel cases. They leave here in perfect condition, but occasionally this type of case has been cracked during transit. Any such damage is cosmetic and does not affect the quality of the CD at all, if you wish to make a claim for postal damage, please contact Royal Mail.
Copyright notice
The copyright and other intellectual property rights in all material and content on the Site (including, without limitation, text, images, web pages, sound, software (including code, interface and website structure), video, photographs and graphical images, and the look and feel, design and compilation thereof) are owned by the Company or its licensors.
All rights are reserved and any copying, redistribution or reproduction of part or all of the contents in any form is expressly prohibited, with the exception of the following:
- Enrolled students of our online courses may may print or download contents containing reprint permission notices, to aid their personal study only and all copyright and other notices must be intact.
You may not distribute or commercially exploit the content, or use any part, adapted or whole as a base for derivative works. Nor may you transmit it or store it in whole or part in any form, web, electronic or printed.
For the avoidance of doubt, you understand and agree that you are permitted to use any online or hard copy content/material only as set out in these Terms and Conditions or as otherwise expressly authorised in writing by the Company or its licensors.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
The Company will own all written/photographic/video taken or submitted by you to the site or tutors and may use it for any commercial and/or non-commercial purposes without seeking further permission or providing remuneration.
Restrictions and prohibited use
You are expressly prohibited from copying, reproducing, transmitting, publicly performing, distributing, adpating, commercially exploiting, translating, modifying, bundling, merging, sharing, or using any content/material or services in part, whole or as inspiration for creating any similar products, courses or services.
Service access
While the Company endeavours to ensure that the Sites are normally available 24 hours a day, the Company will not be liable if for any reason the Sites are unavailable at any time or for any period.
Access to the Sites may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
Visitor material and conduct
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Sites will be considered non-confidential and non-proprietary.
The Company will have no obligations with respect to such material. The Company and its designees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from the Sites any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or
(d) which is harmful in a technical sense (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Sites (including, without limitation, by hacking it).
The Company will fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of this section.
If your use of material on the Sites results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
Links to and from other websites
Any links to third party websites on the Sites are provided solely for your convenience. If you use these links, you leave the Sites. The Company does not control and is not responsible for these websites or their content. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them and use is at your own risk.
If you would like to link to our Sites, contact us first with details of your proposed link for consideration and permission.
Electronic communication
When you visit the Sites or send emails to the Company (for example, emails to Customer Service) via the Site, you are communicating with the Company electronically. The Company may communicate with you by email or by posting notices on the Sites. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This paragraph does not affect your statutory rights.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
These Terms and Conditions, including the Privacy Policy, constitute the entire agreement between you and the Company in relation to its subject matter and supersede any and all prior promises, representations, agreements, statements and understandings whatsoever.
The failure by the Company to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, you and the Company nevertheless agree that the court should endeavour to give effect to the intentions reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.
Disclaimer
While the Company endeavours to ensure that all information on the Sites is correct, up to date and free of virus or other malicious code, in no event will we be liable for any loss or damage including, indirect or consequential loss or damage, or any loss or damage arising from access, information, loss of data or profits arising out of, or in connection with, the use of our Sites and all users are responsible for ensuring their own protection against virus or any other attack.